a999 Privacy Policy

a999 always prioritises the protection of and accountability for our customers' personal data in Myanmar. This Privacy Policy ("Policy") explains what information we collect when you use a999's services, how we handle it, and when it may be shared with third parties.

This policy covers the a999.surf website and all services connected to it. By continuing to use this website, you are considered to have agreed to the terms of this policy. If you do not agree, please stop using the website.

1Information You Provide Directly

This includes information you provide yourself when opening an account or filling in forms on our site—

• Full name
• Date of birth (to verify you are 21+)
• Email address
• Phone number
• Your chosen payment method and related details (KBZPay, Wave Money, AYA Pay, or bank transfer reference numbers)
• Any messages or contact information you send when getting in touch with us

2Information Collected Automatically

When you visit the website, the following information is automatically recorded by our systems—

• IP address and ISP network information
• Browser type and version
• Operating system
• Pages viewed on the website, time spent, and click patterns
• Data obtained from cookies and similar technologies
• Game history and financial transaction records

3Information obtained from third-party sources

We may also receive certain information from authorised service providers in connection with payment verification or identity verification processes. Any information received in this way is handled in accordance with this policy and used only for the purposes described in it.

4Providing and managing our services

We use the information we collect for the following purposes—

• Account registration and management
• Deposits, withdrawals and payment transactions
• Service improvement and issue resolution
• Customer support — assistance via 24/7 live chat and email
• Checks related to anti-money laundering (AML) compliance
• Security responses and account verification

5Technology and service improvement

• Analysing website and platform usage patterns to improve the customer experience
• Identifying and fixing bugs
• Ensuring game types, bonuses and offers are delivered effectively

6Meeting legal obligations

We are entitled to process information when required to comply with applicable laws and regulations. This includes resolving disputes, enforcing financial protections, and upholding our Terms & Conditions.

7What are cookies

Cookies are small text files stored in your browser. They help you get more out of our website. We use the following types of cookies—

• Essential cookies — Cookies required for the website to function properly (login sessions)
• Functional cookies — Cookies that remember your language and preferences
• Analytics cookies — Cookies that help us understand how the website is used

8Managing cookies

Except for essential cookies, you can reject or delete other cookies through your browser settings. Please note that blocking them may mean some features of the website no longer work as intended.

9Who we share data with

a999 does not sell, rent or trade your personal information to third parties. We may share it only in the following limited circumstances—

• Service providers — Payment processors (KBZPay, Wave Money, AYA Pay platforms) and technical providers supporting website operations — only parties who have agreed to handle data in accordance with our instructions
• Legal requests — When strictly necessary to comply with legitimate legal obligations
• Security and fraud prevention — When necessary to protect the rights, services or customers of a999

10International data transfers

Some data we handle may be stored on servers outside Myanmar. We apply appropriate measures to maintain data protection standards in those locations and only work with service providers who have entered into data protection agreements.

11How long we retain data

Your personal information will be retained for as long as necessary to provide our services or to meet legal obligations. After account closure—

• Financial records will be retained for the appropriate period as required by law
• Service interaction records will be retained for the appropriate period
• Non-essential data will be deleted as soon as possible when an account is closed

12Data Deletion

To request data deletion, contact us at [email protected]. Data that cannot be deleted immediately due to legal obligations will be kept securely and in a controlled manner until those obligations are fulfilled.

13Technical Protections

a999 uses industry-standard security technologies to protect your data—

• All data transmissions are protected with SSL (Secure Sockets Layer) encryption
• Payment information is encrypted at rest to protect against unauthorised access
• Access controls limit employee access to data strictly to what is needed
• Security audits are carried out on a regular basis

14User Responsibilities

We protect your data as best we can, but no online method is 100% secure. For good security on your end—

• Use a strong and unique password
• Do not share your login details with anyone
• Contact us immediately if you notice any suspicious activity related to your personal data

15Age Restriction

a999 services are for users aged 21 and above only. We do not knowingly collect personal data from children or young people under 21. If we become aware that such data has been collected, we will delete it promptly. If you believe a person under 21 has provided their data, please contact us immediately at [email protected].

16How We Notify You of Updates

We may update this Privacy Policy from time to time as circumstances require. Any changes will be posted on this page and the "Last Updated" date will be revised accordingly. For significant changes, we will also make reasonable efforts to notify users in advance. Continued use of the website after any policy change will be taken as your acceptance of the updated policy.